The Importance of Rapport in Communication

Often sales people will be blocked by prospective clients, simply because they don't have the skills to build instant rapport with the client.

How often would you lose a sale because the person you are dealing with just does not feel that you "get what they are saying".

Perhaps some of you just don't even get the time to get your message or offer across.

Approximately only 1 in 20 people are able to achieve rapport, and much much less instant rapport.

All the above situations are losing you money and sales.  So what can you do to improve your sales ratio?

Intervention Description

In this course we explore how people learn, we also can identify what method of receiving information is best for them.  As well as this we learn to read the signs of when we are in rapport.

Once this is achieved we can learn the strategies the person uses to make a decision and then we can install them in ourselves.

It is a fact that when someone feels you are like them they like you.  If you are not like them, they tend not to like you. 

Rapport is one of the things that all the Master Communicators have in common, it is the ability to form a relationship with people with no actual one to one contact, simply by building rapport.  Examples of this would be Richard Branson, you may not agree with him, but you would find it hard not to listen to him.  Winston Churchill is another example, he kept the people of Britain together during World War One.  Perhaps you have seen old newsreels of him on posters pointing and saying -  "Your Country Needs YOU". 

And also have heard sayings like "Take Care, Walls have ears".

Why Should a Business undertake this intervention

So how useful would it be if you could establish relationships without having said one word!

What about those Sales Calls, or cold calling, How useful would it be if you could establish rapport easily and effortlessly, and be able to keep the person listening, so that they actually get your message, and by the time you hang up, even if you have not made a sale, you have built a relationship, so they may be more open to you, or recommend your company as a great contact.

Who should take this course?

Sales people, receptionists, telephonists, managers, and employers.  Anyone who deals with people and represents the business.

Course Outline

During this course you will learn excellence in communication.  Did you know that only 7% of language is the words we speak, 38% is posture and a whooping 55% is physiology!

Topics we cover

  • Identifying Visual, Audio, Kinesthetic and Digital Audio Styles
  • Learning sensory acuity to see when you are making an impression
  • Reading eye movements
  • Excellence in Communication
  • Barriers in Communication

What do you get?

A detailed manual and the employer gets a report on your progress and sales abilities.

Pre requisties


Logistics & Price


Venues Many employers like to do the course on site, and this is fine, as long as there are no interruptions.

Alternative Venues can be found close to the area you work within.

Courses are arranged to suit your convenience, please discuss dates with Yvette who will be happy to try and accommodate you.

Maximum number of people on a course is 12.  Yvette works only with small groups to give maximum effect.


  • 1-3 People $650 per person
  • 4-8 People $550 per person
  • 9-12 People $450 per person

If you are making multiple bookings a discount may apply. 

Contact Yvette with any questions you may have by pressing the Contact button.

rapport-building-contact yvette allen

How To Deal

With Panic Attacks ebooklet and receive a bonus ebooklet - Your Words Will Stay With Your Children

Why so many people choose Yvette

  • I believe if you have a problem, I can help
  • 35+ years' experience in training
  • Small groups
  • Individual attention given
    to every participant
  • Strong focus on hands-on
    experiential learning
  • Lifelong support for participants and
    discounts on further courses
  • Life changing positive results!

Clients say

Wow, if you had told me I could get rid of all my fears in 3 hours I would never have believed you.  That Time Line Stuff really works.  Thanks a bunch!


Due to the current Coronavirus situation, all further physical training has been postponed.  We are developing on-line based courses and will advise shortly.

In the meantime, please stay updated through our blogs.


Mind, Body & Soul

Frayed Relationship

Posted by Yvette Allen on 7 August 2020
Has your relationship suffered due to Covid-19? Help is at hand. Many people are coming to me with relationship problems, which seem to have ...
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Hornsby Heights, NSW 2077

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